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Title
Text copied to clipboard!Branch Manager
Description
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We are looking for a highly motivated and experienced Branch Manager to oversee the daily operations of our Campamy Car Wash location. As the Branch Manager, you will be responsible for ensuring the smooth and efficient functioning of the car wash facility, managing a team of employees, maintaining high customer service standards, and achieving business goals. This role requires strong leadership, organizational, and problem-solving skills, as well as a passion for delivering excellent service.
The ideal candidate will have prior experience in a supervisory or management role, preferably in the automotive or service industry. You will be expected to lead by example, foster a positive work environment, and ensure that all safety and operational procedures are followed. Your ability to manage staff schedules, handle customer inquiries and complaints, and monitor equipment and supply needs will be critical to the success of the branch.
In this role, you will also be responsible for tracking performance metrics, implementing marketing strategies to attract new customers, and maintaining the cleanliness and appearance of the facility. You will work closely with upper management to report on branch performance and contribute to the development of company-wide initiatives.
This is a full-time position that may require weekend and holiday availability. If you are a proactive leader with a strong work ethic and a commitment to excellence, we encourage you to apply and join our growing team at Campamy Car Wash.
Responsibilities
Text copied to clipboard!- Oversee daily operations of the car wash branch
- Manage and schedule staff shifts and duties
- Ensure high levels of customer satisfaction
- Monitor equipment functionality and coordinate maintenance
- Track inventory and order supplies as needed
- Implement and enforce safety and operational procedures
- Handle customer complaints and resolve issues promptly
- Train and mentor new and existing employees
- Analyze performance metrics and prepare reports
- Collaborate with upper management on business strategies
- Maintain cleanliness and organization of the facility
- Promote services and implement local marketing initiatives
Requirements
Text copied to clipboard!- Proven experience in a supervisory or management role
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to work in a fast-paced environment
- Basic understanding of car wash equipment and operations
- Customer service-oriented mindset
- Problem-solving and decision-making capabilities
- Flexibility to work weekends and holidays
- High school diploma or equivalent; college degree preferred
- Proficiency in using scheduling and reporting software
- Attention to detail and organizational skills
- Ability to lift moderate weights and stand for long periods
Potential interview questions
Text copied to clipboard!- Do you have previous experience managing a team?
- Are you familiar with car wash operations or similar services?
- How do you handle customer complaints?
- Can you work weekends and holidays if required?
- What strategies would you use to improve branch performance?
- How do you motivate and lead a team?
- Describe a time you resolved a workplace conflict.
- What is your approach to maintaining equipment and supplies?
- How do you ensure safety compliance in the workplace?
- Are you comfortable working in outdoor conditions?
